Missing service

Recently, we’ve received several calls from employers regarding missing service.

If a member is affected, we advise that they contact their employer at the time in question and ask them to provide us with the details we’re missing.

The missing information will be added to our system allowing members to be able to view their updated Benefit Statement online through their My Pension Online account (This link opens in a new window).

You can send the correct information to us on a TR28 Missing Service Template, found on the Employer Portal, (This link opens in a new window) or as additional lines added to your next monthly submission.

Last Updated: 01/10/2024 09:20