Seasonal opening times

We'll be adjusting the opening times of our Member Contact Centre along with our, Webchat facility and WhatsApp service over the festive period. To make sure you know when you can contact us for support, please take note of our opening hours:

22 December 8:30am - 12pm
23 December Closed
24 December Closed
Christmas Day Closed
Boxing Day Closed
27 December 8:30am - 6pm
28 December 8:30am - 6pm
29 December 8:30am - 12pm
30 December Closed
31 December Closed
1 January Closed

From 2 January, our opening hours will return to normal. Members can still use our Help Bot service using the “can we help?” icon on our website over the Christmas and New Year period.

Last Updated: 18/12/2023 14:46