Missing service occurs when a member has been making contributions to their teacher’s pension, but their contributions aren’t shown on their Benefit Statement/service history.

Members can check their service history via their My Pension Online (MPO) account. We use the information we receive each month from employers to calculate a member's pension benefits, which is why it’s so important to have the correct information.

The earlier a member finds any errors with their service, the easier it is to correct, therefore making their retirement journey simpler.

If a member believes they’ve got missing service, please encourage them to contact the relevant employer for the period of missing service as soon as possible.

We’ve collated our resources on missing service below to help you understand the topic further and share our information with members. 

Factsheet

• Missing service

FAQs

• Service history

Blog

• Could you have missing service?

Video

• Missing service (This link opens in a new window)