Changes to employer notifications

Due to the impact of COVID-19 restrictions, we’re aware that some of you’re not able to receive letters, which could impact on some of your administration processes for members. We’ve therefore made changes to ensure that employers can still receive notifications of various member elections from us.

We’ll send an email notification to the contacts we’ve been given who are responsible for service and salary and completing webforms. It’s essential that you check to see that the contacts we have for you are up to date to ensure nominations aren’t missed - help on how to do this can be found here.

Opt outs - For members who’ve opted out via a webform through My Pension Online, confirmations will be found in your new Data Centre mailbox on the Employer Portal (We’ll still continue to send out paper confirmation letters).

The wording from the letter can then be found in the body of the message.

Manual ‘Paper’ process

For processes completed using paper forms the notification you’ll receive is slightly different.

You’ll still receive an email notification to the contacts we’ve been given who are responsible for service and salary and completing webforms and a message will be sent to you Data Centre mailbox.

However, for these notifications the detail will be in a PDF document attached to the message.

To access the PDF document you’ll need to first open the message by clicking on the ‘subject’ text then click on the ‘paperclip’ link in the message.

To ensure you haven’t missed any notifications we’ve sent by post since the lockdown began, we have reproduced any generated in the last 40 days.