If you currently pay into an Additional Voluntary Contribution (AVC) plan with Prudential or have done so in the past, please be aware they are currently experiencing delays in the processing of contributions and paying out claims. They’re working hard to resolve the delays and apologise for the inconvenience caused.

Prudential have confirmed that any delay in the processing of contributions will not affect your money and that your contributions will be backdated to the original date that they were received by them. The delays may mean that you won’t be able to see an up to date figure when you log in to your Prudential online account but this will be resolved when your contributions are processed.

Importantly, your contributions have not been lost and will be processed as quickly as possible by Prudential.

Prudential have had delays in issuing claims but have provided reassurance that claims will be paid and there’s no problem with their ability to pay. However, the delays mean that you may have to wait longer for your retirement or transfer claim to be completed.