Changes to our log in process on My Pension Online

From October 21 we’ll be implementing a new security feature to make your online experience even safer.

Currently, if you enter an incorrect password when logging in to My Pension Online, it doesn’t allow you to progress to the next step of entering your PIN. When the change is implemented, you’ll be presented with the PIN screen even if your password is entered incorrectly and advised that your details are incorrect, but it won’t specify which.

Please ensure you enter all log in details as carefully as possible.

For more information about the log in process please take a look at our short videos.

Last Updated: 19/10/2021 12:33