Changes to My Pension Online log in process - Multi Factor Authentication (MFA)

From 10 May we’ve changed the way you log in to My Pension Online. As part of our commitment to make your online experience safer, faster, and more efficient.

Currently you confirm your identity via a unique password and PIN number. Enabling MFA means a prompt will appear after entering the PIN number to allow your choice of authentication. This can be skipped once before the system will force you to set up the new process. You can amend the method of authentication at any point.

You’ll be presented with three different options to confirm your identity - Authenticator App, SMS or Email. Depending on your preferred option, you’ll be sent a passcode via that method. The next time you log in you won’t be asked for your PIN number, instead you’ll enter the code from your preferred method of authentication.

The only mobile number and email we can accept are the ones recorded on your record. If this is incorrect, please log in to My Pension Online to change them or contact us.

The benefits of MFA are:

  • Enhanced security
  • Better user experience
  • No PIN to remember

Our aim is to reduce the number of queries generated by our log in, registration and reset system and improve your experience.

We’re currently in the process of amending our videos and literature to reflect the new changes as well as creating new resources.

Last Updated: 10/05/2022 07:22