Answer:

The Employer Portal is our online system created especially for employers. It’s a means of securely exchanging data about pension scheme members between us and data holders (e.g employers/payroll providers). It also provides the facility for online applications from members to be administered. 

All communications regarding the administration of the Scheme will be sent via the Employer Portal so it’s important if you’re an employer or a payroll provider that you’ve an account set up.

Answer:

If you’re a new employer, it’s important that you let us know as soon as possible so we can get you set up with an Employer Portal account.

To register for an Employer Portal account, you need to complete a Delegation form (XLSX, 25 KB) (This link opens in a new window), which will provide us with all the main contacts at your establishment (this may be more than one person). This form needs to be completed and sent to EPRegistrations@teacherspensions.co.uk by your establishment’s Primary Contact. If the Primary Contact doesn’t send this to us to request access, we’ll contact them upon receipt of the Delegation form to ask for confirmation that you need access.

We’ll then set you up on the system and you’ll be registered from your start date or conversion date.

Answer:

You can log in to the Employer Portal via our website. 

When you register, you’ll receive a temporary password and PIN from us. These are only valid for 24 hours so make sure you log in straight away.

When you log in for the first time you’ll be forced to changed your temporary password and PIN to something personal. You’ll also be asked to create a security question and set up your Multi Factor Authentication (MFA) method.

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If you’ve forgotten login details then you’ll have to contact our Employer Portal support team to request your login details reminder.

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If you’ve forgotten login details then you can click on the ‘Forgotten your login details’ on the Employer Portal log in page to complete a form which will reset your details. 

Be sure to check your junk folder for an email to come through with the new temporary details.

Once you’ve logged back in, you’ll be forced to reset any temporary details you’ve received.

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If you’ve received notification that your account has been locked due to inactivity, then you’ll need to email us at EPRegistrations@teacherspensions.co.uk to get your account re-activated.

Answer:

You’ll need to complete a new Delegation form (XLSX, 25 KB) (This link opens in a new window) and your Primary Contact will need to send it to epregistrations@teacherspensions.co.uk

We’ll then provide you with all the access you require.

Please include all Data Centre’s you need access to each time you provide a Delegation form, not just the new Data Centres as this may remove access to existing Data Centres you have access to in error.

If the Primary Contact for your establishment has not send the Delegation form to us, we’ll need to contact them to confirm you need access to the additional Data Centre’s before granting access.

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Please ask your Primary Contact to send an email to epregistrations@teacherspensions.co.uk with your login email address and the Data Centres you no longer need access to. We’ll then remove them from your account.

Answer:

You can change your password, PIN, security question and Multi Factor Authentication preferences in the Employer Portal Dashboard at the top of the page. You'll find more account settings under the 'Useful Links' section at the bottom of the page.

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In order for us to communicate effectively with you, you need to make sure your contact details are up to date. 

You can do this by keeping the Employer Contact Details form in the Employer Portal up to date.

If you look after more than one establishment, you can view the contact details for any establishment you look after, simply by selecting the relevant establishment from the drop-down box.

You can find out more about Mandatory and Optional Contacts in our Employer Portal Guide (PDF, 4 MB) (This link opens in a new window).

Answer:

If you no longer work at an establishment, your previous establishment’s Primary Contact need to let us know so we can remove your access. Please have them email epregistrations@teacherspensions.co.uk with your login email address and the Data Centres you no longer work at and we’ll remove your access.

If you’ve done this and you still receive emails from us, you need to ask your previous establishment’s Primary Contact to update the Employer Contact Details form in the Employer Portal to remove you as a named contact. This will then stop you receiving any emails from us you don’t need.

Answer:

This is because the Employer Contact Details form for your establishment hasn’t been updated. Please ask your establishment’s Primary Contact to update the form with the relevant changes and you should start to receive emails from us that are relevant to your role.

Answer:

If you have access to multiple data centres, you can select which data centre you’d like the upload/download a file sections to default to in the Data Centre Settings area within the Employer Portal.