Answer:

Prior to your On-boarding date you will be sent an email to confirm if you would like us to produce your employer listings report. This will detail the members within your establishment that have opted out of the Scheme. It’ll also provide the date that the opt out became effective.

You’ll need to send a confirmation email to have this report uploaded to your Employer Portal.

When a member opts out of the Scheme, you’re required to authorise this and, therefore, are notified of this change. Although we can provide this information through this report, it should be your responsibility to action the change and refund the contributions.

Answer:

The Employee Listings report will only include members we’ve identified as still being in active employment with the employer, not a full member history. This will be members you have submitted to us within the last 18 months, unless you’ve confirmed with a withdrawal indicator that they’ve left your employment.

If a member appears on this report and they’ve left your employment, please review the service data you’ve provided and provide a withdrawal indicator as a service update for the period they withdrew.

Answer:

When a member enters re-employment, they should be contractually re-enrolled into the Scheme. Therefore, an opt out election will need to be submitted. The Employee Listings report will show the member’s status relative to this.

Answer:

We’re aware of issues with the Employee Listings report following feedback from employers. This will be corrected once the automated function is introduced to the Employer Portal. You can view a member’s print on the Employer Portal for any service or election related queries for these missing members.

You can go ahead and submit your MCR submission based on the data you currently hold for your membership.

Answer:

You’re still required to provide an MCR submission based on the data you hold at that time. If this is subsequently updated on our systems or on your payroll, then a retrospective correction may be needed.

Answer:

This process works by looking for active employments within the last 18 months, where we haven’t received a withdrawal indicator on the most recent line of service. So according to our systems they’re still in employment with you. If they were in your employment but no longer are, you’ll need to update the last service line held on the record with a withdrawal indicator using a TR28 submission if this is prior to your MCR On-boarding date.

If they were never in employment with you, then this service would need to be removed as it has been provided incorrectly. Please contact our Employer Support Team to remove this service. Visit our contact options for further details.