Answer:

When you log in, you’ll be taken to your Member Dashboard. From here you can access all of your personalised pension information, including your Benefit Statement and service history. You also have the ability to update your personal details and any nominations. My Pension Online (MPO) also offers you the quickest and most secure method of completing and submitting forms.

For a comprehensive guide to your MPO dashboard, see our guide to your dashboard or download our Guide to MPO (PDF, 1001 KB) (This link opens in a new window)

Answer:

You can quickly and easily change all of your contact details via your MPO account. First of all you’ll need to login. You’ll be taken to your Member Dashboard where you’ll see your Task List which contains the options to change your personal details, contact details and your address.

It’s important that you always keep all of your personal and contact details up to date.

Due to security reasons we’re unable to accept changes to your details via phone, email, secure message or the web chat/WhatsApp service.

Answer:

The easiest way to contact us is to login to your MPO account and send a secure message using the Contact Us facility, found on your Task List. Alternatively, you can call our contact centre on 0345 606 6166 (8:30am – 6:00pm, Monday to Friday).

For more contact options, see our Member enquiries page.

Answer:

Yes, when you start receiving your pension, your Member Dashboard will change slightly. Instead of seeing your Benefit Statement, you’ll have the option to view your P60 and payslips.