Once we have received your completed form, we will send you a response clearly outlining what has happened. If we have made a mistake we will put this right and apologise.

We will review your case and ensure that we consider all your points and that the facts and outcomes are clearly explained to you. 

If we need more information or wish to explain our response to you, we may contact you via telephone.

When you receive our reply you can contact us by telephone if you feel our response is unclear.

If you're still not satisfied