Teachers' Pensions

Missing service

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The TR28 Missing Service Template can be used, if a member needs a retrospective change to their service and salary details. Multiple members can be provided on a single TR28 template. The update procedure follows the same rules as the Annual Service Return. The TR28 can be used to provide details of retrospective Pay Awards.

The TR28 can be found on the Employer Portal located under the Templates section of the Employer Dashboard.

The TR28 contains the same fields as the Annual Service Return. The same validation checks will occur when the file is saved.

The TR28 can be used to amend retrospective service and amend salaries.

For example, a member may have received a backdated Pay Award for the month of September through to March.

Existing Service Line: 01/09/2015 to 31/03/2016 Full-time salary is £33,000.

Retrospective Pay Award for member occurred in September – Full-time salary increased by £2,000

TR28 should read: 01/09/2015 to 31/03/2016 Full-time salary increase to £35,000.

Please read the Annual Return Guidance for greater clarity on service updates.

Once the TR28 has been uploaded, request a Member Print to confirm the service has

Last Updated: 21/02/2018 14:09


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