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Correcting Contributions deducted incorrectly

Answer:

In order to perform corrections to contributions that have been deducted incorrectly, you'll need to perform a 'when earned adjustment'.

This will require you to perform the corrections in your payroll and reflect this change in your MCR submission.

You’ll need to provide an update line and follow the guidance on how to provide this from the User Guide in the 'what data is required for Monthly Contributions Reconciliation?' section. Please see data items 33 to 55 as to how this should be provided. The User Guide (PDF, 1.6 MB) (This link opens in a new window) also provides some scenarios on how to do this.
Answer:

For errors regarding your submission process, please contact the MCR Team. For general employer queries please contact employer support. Visit our contact options for further details.